TERMS AND CONDITIONS OF SALE
IOCOMPROSICILIANO S.B. S.R.L., with registered office in Palermo, via Dell’Orologio n. 56, VAT number 06868 is the owner of the “IoCOMPROSiciliano” trademark and of the portal www.iocomprosiciliano.com. The Products displayed on the iocomprosiciliano.com site are marketed by third-party sellers. IOCOMPROSICILIANO S.B. S.R.L. facilitates the transactions between the third party Seller and the User on the website owned, while the sales contract for the goods sold is automatically entered into with one of the Sellers present on the website www.iocomprosiciliano.com.
On this site, each Seller has its own virtual showcase where all the products that can be purchased are displayed.
IOCOMPROSICILIANO S.B. S.R.L. However, a remains solely responsible for managing refunds and chargebacks in cases where they are legitimately requested.
All information relating to the Products is indicated on the specific product page. For this reason, the Seller is responsible for the information provided on the items they produce.
The sales contract stipulated between the Seller and the User is concluded with the acceptance – even if only partial – of the order by IOCOMPROSICILIANO S.B. S.R.L .. Acceptance is considered tacit, unless otherwise communicated to the User in any manner.
By placing an order on iocomprosiciliano.com, the User declares to have read and fully accept the conditions transcribed below:
Prices, descriptions and availability of the Products are specified in the respective sections of the iocomprosiciliano.com website and are subject to change without notice.
Although the Products on are presented with the greatest accuracy technically possible, the representation through photos, images, colors, sounds or any other means is intended as a mere reference and does not imply any guarantee regarding the characteristics of the Product purchased.
The technical information included in the iocomprosiciliano.com site are provided directly by the Sellers or obtained from the information of the manufacturers. IOCOMPROSICILIANO S.B. S.R.L. therefore it cannot be held responsible under any circumstances for errors, inaccuracies or inaccuracies in the technical data sheets and reserves the right to modify / adapt product information even without prior notice.
The characteristics of the selected Product will be specified during the purchase procedure.
Availability of Products
Each Product is accompanied by an information page that illustrates its main features (“Product Page”). Since these are artisanal and non-artisan products, there will possibly be a special section within the Product Page containing information about the production times of the Product.
In the event that a product is not fully or partially available, IOCOMPROSICILIANO S.B. S.R.L. will promptly notify the User. The notification of availability does not in any case represent a contractual obligation. User orders are fulfilled within the limits of the quantity of Products available. In the event that the ordered Product is not actually available IOCOMPROSICILIANO S.B. S.R.L. undertakes to provide information on the time required for the delivery of the ordered Product and, at the request of the User, to return any sums advanced. Any right of the User to compensation for damages or compensation is expressly excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order, or by delivery delays. .
In the case of handmade products, if the production times of the Product are longer than indicated by the Seller, the same will immediately communicate the new deadline to the buyer user through the appropriate messaging system of the Platform. The buyer user will decide, giving evidence to the Seller, if:
- Accept the new terms of delivery;;
- Accept the possible production of a different Product, of equivalent or higher value, upon payment, in the latter case, of the difference, and upon express acceptance by the user.
- ask for the termination of the contract and therefore the full refund of the amount paid for the product.
Each phase, from the choice of the product to the placing of the order, is part of the purchase procedure. The purchase procedure includes the following steps:
- Users are asked to choose the desired Product, to make it appear in the purchase selection, indicating, where possible, quantities and specific characteristics.
- Users can check their choice, modify, add or remove articles.
- Users will be asked to specify their billing address, contact details and a means of payment of their choice.
- In the event that the purchase involves the delivery of a Product, it may be necessary for Users to indicate a shipping address.
- During the purchase procedure, Users can, at any time, modify, correct or replace the information provided or cancel the purchase procedure entirely without any consequence.
- After providing all the required information, Users are asked to carefully check the order and can then proceed to checkout.
To submit the order, Users are required to accept these Terms and Conditions and to use the respective button or mechanism on www.iocomprosiciliano.com, thereby, undertaking to pay the agreed price.
Sending the order
Sending the order involves the following:
- The sending of the order by the User determines the conclusion of the contract and gives rise to the User the obligation to pay the price, taxes and any additional charges and expenses, as specified on the order page.
- In the event that the purchased Product requires an active contribution from the User, such as the provision of information or personal data, specifications or special requests, the forwarding of the order also constitutes the User’s obligation to collaborate with consequence.
- Once the order has been sent, a confirmation of receipt of the order will be sent to the Users.
All notifications relating to the purchase procedure described above will be sent to the e-mail address provided by the User for this purpose.
All the prices of the Products published on the Site are in Euros or in other foreign currencies and are to be considered inclusive of VAT. Shipping costs are explicitly indicated for each product before purchase and are also to be considered inclusive of VAT. In the event that a Product is offered on the Site at a discounted price, the Site will indicate: the full reference price against which the discount is calculated.
During the purchase process and before placing the order, Users are duly informed of all commissions, taxes and costs (including any shipping costs) that will be charged to them.
Means of payment
Details relating to the accepted means of payment are highlighted during the purchase procedure.
Payment for products through the Site can be made by credit card (VISA, Mastercard, Maestro or AmericanExpress) or in cash on delivery. The payment system used by iocomprosiciliano, for an efficient and secure management of online payments, is provided by the company PAYPAL.
During the purchase process, addresses related to sites belonging to the stripe.com domain may appear.
All communications between the customer’s browser and the servers are encrypted using the SSL (Secure Socket Layer) security protocol. In this way, all data, in particular the credit card number, are rendered illegible during all stages of the purchase, guaranteeing secure and confidential communication.
In the case of a Mixed Order (ie an order that has as its object several Products sold, several Sellers) the only accepted payment method is the credit card.
In the case of a Mixed Order, despite the fact that the cart is unique, there are, for all intents and purposes, including by law, distinct orders grouped by Seller. The order confirmation of orders containing multiple products will be unique, but will contain as many parts as there are products sold, with separate indication in reference to each of them.
The User agrees to receive invoices and credits exclusively in electronic format. Purchase invoices will be issued only on request, to be sent explicitly during the order checkout. For the issuance of the invoice or the tax receipt, the information provided by the User at the time of the order will prevail. The tax document will be sent by the Seller electronically. No changes will be possible after the issuance of the tax document (invoice or receipt). The User is required to carefully check the data entered at the time of ordering and registration, because these will be used for accounting records. The user agrees to keep IOCOMPROSICILIANO S.B. S.R.L. harmless and indemnified from any damage it may derive, including any penalties, in the event that the data provided by the User through the Site for issuing the invoice are not true.
Retention of title
Until the payment of the full purchase price is received by the Owner, the User does not acquire ownership of the Products ordered.
Reservation of rights of use
Until the payment of the full purchase price is received by the Owner, the User does not purchase the rights to use the Products ordered.
You can view the transport costs on the cart page after adding the products you want to purchase.
Shipping is subject to a fee and, unless otherwise specified, is the responsibility of the User. The amount of delivery costs is calculated on the basis of the total of the cart. For shipments outside the national territory, it is possible to check them after adding the complete address in the phase just before entering the payment data.
The products purchased on the Site will be delivered to the address indicated by the User during the purchase procedure. The products leave the warehouse after a maximum of 24 hours from the date of purchase and will reach the User’s home within 48/72 hours. The order fulfillment times are provided purely as an indication, they do not in any case represent a contractual obligation, and may lengthen depending on the number of requests. In case of absence of the User at the time of delivery, a notice will be left and the User will have to personally contact the courier as soon as possible in order to agree on the delivery methods. No responsibility can be attributed to IOCOMPROSICILIANO S.B. S.R.L. in case of delay in order fulfillment or delivery of the order (Article 1510 of the Civil Code).
Receipt of the goods
Upon delivery of the goods by the courier, the User is required to check:
1) the number of packages delivered corresponds to what is indicated on the transport document
2) the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials.
Any damage or mismatch in the number of packages or information must be immediately reported to the courier making the delivery, adding the wording “withdrawal with reserve due to lack and / or damage to the number … packages” on the appropriate accompanying document and confirmed , within seven calendar days by e-mail to firstname.lastname@example.org or through a dedicated web page within the website. Even if the packaging is intact, the goods must be checked within seven calendar days of receipt.
Any report beyond the aforementioned terms and / or through different means from the above will not be taken into consideration. For each declaration, the User assumes full responsibility for what is declared.
Once the courier’s document has been signed, the User will not be able to make any objections about the external characteristics of what was delivered and the number of packages received.
The Owner or the Seller are not responsible in any way for any delivery errors deriving from inaccuracies or omissions committed by the User in completing the purchase order, nor for any damage or delays occurring after delivery to the courier if the latter is been appointed by the User.
The user is required to report any particular characteristics relating to the place of delivery of the Product and / or its location, by inserting a note to the order, in the space made available to him at the end of the purchase process and before sending. of the order. In the event that he does not provide such information or provides incorrect information, the User will be responsible for any additional costs that the Seller has to bear to complete the delivery of the Product.
I buy alcoholic and hard alcohol products
Products such as liqueurs, bitters, beer and all those that are part of the alcohol and hard alcohol categories are intended for sale exclusively to an adult audience over the age of 18.
Provision of services
The service purchased will be performed or made available within the times indicated on iocomprosiciliano.com or in the manner communicated before placing the order.
Right of withdrawal
Unless there are exceptions, the User may have the right to withdraw from the Contract within the term specified below (usually 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.
In order to return the product, you must contact customer service email@example.com communicating unequivocally your intention to withdraw from the contract, clearly indicating the details, the order number, the items returned and the reasons for the return.
To this end, the User can use the standard withdrawal form found in the definitions section of this document.
Before proceeding with the return of the product, you will be sent the return authorization confirmation and the procedure.
Once the return authorization confirmation has been received, it will be possible to proceed with the shipment of the product you want to return; together with the authorization from IOCOMPROSICILIANO S.B. S.R.L. will send the User all the information necessary to proceed with the shipment (recipient, address, …).
The costs for this shipment will be borne by the User who can choose the courier he prefers, sending the products safely with the necessary guarantees so that they arrive in perfect condition.
Following confirmation by the Seller of the conformity of the returned product (intact product), the full amount of the order will be returned within 14 days. If the product is found to be damaged, the User will not be entitled to a refund of the money.
The refund is made directly to the credit card used for the order. If the order was placed with the payment on delivery method, the User’s bank details will be requested to proceed with the refund by bank transfer.
The Owner reimburses all payments received including, if made, those relating to delivery costs to Users who have correctly exercised the right of withdrawal.
However, the higher cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner, will be borne by the User.
If it is necessary to reimburse the delivery costs with reference to Multiple Orders, IOCOMPROSICILIANO S.B. S.R.L. will reimburse the entire cost of delivery costs only in the case of withdrawal or termination, which concern all the Products referred to in the Multiple Order. In the event that the withdrawal or termination concerns only some Products of the Multiple Order, the refund will be made in proportion to the delivery cost of each Product. In any case, the amount of the delivery costs to be returned will never exceed that actually paid by the user.
The right of withdrawal is not applicable for Products specifically created to measure or for which the User has requested further customizations and for Products that comply with the perishable request. It is not applicable even for Products which by their nature cannot be returned or are liable to deteriorate or expire rapidly.
The return will not take place under any circumstances if the products supplied have clearly been used. The products must be returned with the appropriate protections, possibly in their original packaging, in perfect condition (not damaged or soiled), with any accessories.
Le spese di spedizione del reso sono a carico dell’Utente.
The conditions contained in the iocomprosiciliano.com site may be changed without prior notice and will be valid from the date of publication on the website www.iocomprosiciliano.com
For any clarification, please contact our customer service at the email address firstname.lastname@example.org
Should any of the provisions of these Terms be or become void or ineffective under the applicable law, the nullity or ineffectiveness of this provision does not cause the remaining provisions to be ineffective, which therefore remain valid and effective.
These “Terms and Conditions of Sale” are governed by Italian law.
The exclusive competence to know any dispute arising from or in connection with the Terms and Conditions belongs to the judge of the place where the Owner is established, as indicated in the relevant section of this document.
Online dispute resolution for Consumer Users
The Consumer User residing in Europe must be aware that the European Commission has established a
online platform that provides an alternative dispute resolution tool. Such a tool can be used
by the Consumer User to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods
and supply of services stipulated on the network. Consequently, the Consumer User can use this platform for the resolution of any dispute arising from the contract stipulated online. The platform is available at the following address: https://ec.europa.eu/consumers/odr/.